Our Process

How We Work

When You Contact Us

• You deal directly with friendly local Brisbane based office professionals who listens to your needs.
• We schedule you in with our best plumber for your job.
• We book an appointment that suits your availability.
• We Arrive ASAP

Your experienced plumber shows up on time and is prepared for the job.

• We conduct a thorough assessment of your plumbing problem
• We conduct a complimentary “Plumbing Healthy Home Inspection” to ensure your home functions more efficiently and meets current Australian standards.

We Present You with Solutions

• We provide expert advice and all the information you need to make an informed decision.
• We discuss the plumbing industry’s latest advancements and changes to standards.
• You’ll receive a fixed-price quote that incorporates differing options for long lasting solutions.

We Provide you with a Five-Star Service

• Our process puts you in control as we wont commence any works without your prior approval.
• For straightforward jobs, we can often complete the work immediately. For more complex tasks, we’ll arrange a convenient return time.
• Cleanliness is a priority; We bring our care pack so we can respect your home like it’s our own, ensuring your home remains as clean as when we arrived.
• Your job is completed with a lifetime workmanship guarantee* and minimal disruption to you and your family.

We Will Rectify Any Issues

If there are any issues with our workmanship or supplied products inside their warranty period, we guarantee to return and rectify it free of charge.
We pride ourselves on providing ongoing support to our clients whenever required.

Feedback

Your feedback to us, negative or positive, is extremely important and provides us with the tools to further develop and train our staff, resulting in an even greater A-Grade experience.